Cookie Policy

Introduction

This Cookie Policy explains how Reside Support Limited (“we”, “our”, “us”) uses cookies and similar technologies on our website, which is hosted by Squarespace. Because our site is built on Squarespace’s platform, certain cookies are placed by Squarespace itself in addition to any tools we configure (such as analytics or forms).

For information about how we process personal data more generally, please refer to our Website Privacy Notice.

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly, improve security, analyse visitor behaviour, and personalise the user experience.

Who places cookies on our site?

1. Squarespace (our website hosting provider)

Squarespace automatically places cookies on all Squarespace‑hosted sites to:

  • operate and secure the site,

  • prevent fraud,

  • enable basic functionality, and

  • provide visitor analytics.

Squarespace also automatically collects visitor information such as IP address, device data, and browsing behaviour when someone visits a site hosted by them.

2. Third‑party providers

Additional cookies may be placed where we use integrations (such as Google Analytics, Facebook Pixel, Form services and Social media plugins)

Types of cookies used on our website

1. Strictly Necessary Cookies

Placed by Squarespace to ensure the site works properly. These cannot be turned off. They support security and fraud prevention, network and server load balancing, page navigation and form submissions

2. Analytics & Performance Cookies

Squarespace collects visitor analytics by default, including IP address and browsing patterns.  These cookies help us understand how visitors use the site.

3. Functional Cookies

These enable features such as remembering preferences, enabling interactive elements and providing a better user experience.

4. Advertising / Behavioural Cookies

We will not deploy these without express consent.

Do Squarespace cookies store personal data?

Yes — cookie‑related data may include IP addresses, Device identifiers, Browser details, and Site usage behaviour.

Squarespace acts as an independent data controller for automatically collected visitor data, meaning they determine their own processing and retention.

Cookie retention

Squarespace retains data for as long as necessary for service operation, security, and improvement.

Visitors can control or delete cookies at any time via browser settings.

Cookie consent

When you visit our site, you will see a cookie banner. You may:

  • Accept all cookies

  • Reject non‑essential cookies

  • Manage your cookie preferences

Strictly necessary cookies cannot be disabled.

Managing cookies or withdrawing consent

You can manage, disable, or delete cookies directly through your browser settings.

For more information about Squarespace’s own privacy practices and cookie use, please see the Squarespace Privacy Policy. 

Changes to this policy

We may update this Cookie Policy from time to time to reflect operational or legal changes.